30 days money back guarantee
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Frequently Asked Questions
Featured FAQs
Carrying options
Yes! All Purestep summer models are also ideal for use in the water – so you can also use them ideally as bathing shoes for your next vacation!
Yes! All purestep winter models are also ideal for use in the snow – in combination with the warm inner fur, you can enjoy your winter walks without getting freezing feet!
Our barefoot shoes can be used for almost all sports without any problems – the barefoot concept means your feet are not put under unhealthy strain and can therefore drastically minimize your risk of injury! Thanks to their breathable material, you can also prevent excessive sweating!
Are barefoot shoes suitable for the gym?
Yes! In accordance with the StVO, you can drive your car or bike without any problems. The non-slip sole of our barefoot shoes provides additional safety against slipping on all pedals. The most important thing on public roads is that you feel as comfortable as possible!
Our barefoot slippers are made for the barefoot experience at home – even on cold days! The slippers are not suitable for hiking.
Customer service
The best way to contact our customer service is via email.
We ask for your patience. Our customer service usually responds within 24 hours. If you have been waiting longer than 24 hours for an answer, we ask you:notto write an email again, as this can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly extended. Our customer service team is always working at full speed and will respond to you as quickly as possible. Thank you very much for your understanding!
We ask you not to write multiple emails under any circumstances. This can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly longer. Our customer service team is always working at full speed and will respond to you as quickly as possible. Thank you very much for your understanding!
If you have not received an answer after several days, we ask you to do the following: ◦ Check your spam folder in your emails. Sometimes it can happen that emails end up in the spam folder. ◦ If you have not yet received an answer in the spam folder, we ask you to be patient.Please do not write multiple emails. This can lead to complications with the queue, whereby your request will be pushed back to the back of the queue and your waiting time will be significantly extended. Thank you very much for your understanding
You can easily subscribe to our newsletter by entering your email address.What advantages do you have? You will receive all exclusive offers, promotions and news conveniently by email and will be the first to know about them. We’ll also keep you up to date with exciting adventures that our Purestep team goes on with our barefoot shoes! It definitely won’t be boring! And don’t worry – we don’t spam. We look forward to welcoming you as part of our Purestep family.
Delivery & Shipping
Of course. You will receive an order confirmation by email immediately after completing your order (after a few minutes). If you cannot find this in your inbox, we ask you to check your spam folder. One reason why you did not receive an order confirmation could be that you mistakenly provided us with an incorrect email address during the ordering process. In this case, we ask you to contact our customer support by email. We would be happy to change your email address for you later and send you your confirmation again to the correct email address.
If you have not received an order and/or shipping confirmation from us, you most likely accidentally gave us an incorrect email address during the ordering process. We always send updates about your order to the email address you provided during the ordering process. In this case, we ask you to contact our customer support by email. We would be happy to change your email address for you later and send you your order and/or shipping confirmation again to the correct email address.
Please contact us immediately by email info@purestep.co.uk and let us know your correct delivery address or customer information. We would be happy to change customer information such as email address/telephone number for you at any time. This can also be done after shipping. As long as your package has not yet been shipped, you can We can easily change your address details afterwards and will do our best to do this as quickly as possible.Please inform us as soon as possible. The correct delivery address is crucial for successful, timely delivery from our shipping partners. For this reason, it is extremely important that we receive your correct, complete delivery address and can pass it on to our shipping partners in a timely manner. However, once the delivery has been dispatched, we can unfortunately no longer change delivery data as these have already been handed over to our shipping partners and these can no longer be changed by our shipping partners. We therefore strongly advise that you check all details/address details before completing your order to avoid any delays or problems with delivery.
No, that’s not a problem at all.Depending on the shipping service, you can inform the delivery service yourself via the delivery notification email that you either want delivery on a different day or issue a drop-off permit (if this does not already exist). Alternatively, you can also collect your goods from the parcel shop specified by the delivery service (if you are not there during the delivery attempt). To do this, you should be informed by the delivery service by mailbox and/or email that the item has been dropped off at the parcel shop.Please make sure to collect your package from the parcel shop within the specified period.
Of course, you will receive updates about your delivery from the respective delivery service, provided you have provided us with your correct contact information. We strongly advise you to respond to and take note of emails about delivery/delivery announcements/picking up the package in parcel shops (if you are not at home when delivery is made). We are not liable for any orders that are lost or not picked up (too late) for these reasons from parcel shops from customers who provided incorrect address information or were not present at the time of delivery or do not respond to emails regarding prompt collection from the parcel service.
Don’t worry, we didn’t forget to include your invoice in your package. For the sake of the environment, we have consciously decided not to include paper invoices in our packages. We want to contribute to environmental protection and reduce paper waste wherever possible. If you need your invoice, please feel free to contact us by email and we will send you your invoice in PDF form as quickly as possible.
We are very proud to be able to offer all of our customers from the UK free shipping – with no minimum order value. However, if you would like to receive your package insured, you can select the paid “Purestep Premium Shipping Insurance” under shipping method in the checkout. We will cover the costs if your package is lost and will take care of shipping your package as quickly as possible.
Where your package is sent from depends on the current local availability of the products you ordered. As soon as you have placed your order, it will automatically be forwarded to our warehouse. We ship your orders prioritized from our main warehouse in Switzerland. If your desired item is not available in the main warehouse at the time you place your order due to high demand, your item will be shipped directly from our central warehouse to prevent waiting times and to be able to deliver your package to you as quickly as possible.
Naturally. You will receive a tracking number assigned to your order in your shipping confirmation. You can easily track your package at any time using this tracking number.Important: After shipping, it usually takes 1-2 working days for your tracking information to be activated. We ask you to be patient if your tracking number does not work immediately.
Depending on the delivery and shipping location, there are different delivery times: As soon as your order is completed, it will be forwarded directly to our logistics team. Depending on the size and type of items in your order, it takes 1-2 working days to prepare and process your order: We carefully check the quality of your ordered items, make adjustments if necessary and pack your goods to hand them over to our shipping partners to be able to. The duration from our international shipping center to the delivery location: Germany 5-10 working days Austria 5-10 working days Switzerland 5-10 working days to get delivered to the destination. *All shipping times exclude customs and customs delaysDepending on the order volume and seasonal promotions such as Black Week/Black Friday or Christmas, delivery times may be shorter or slightly longer. We ask for a little more patience in times of high demand. Thank you very much for your understanding.
Exchanges & Returns
If you are not satisfied, you can of course return your order/parts of it. Please note that we can only take back and refund unworn, clean, odorless goods in their original condition. Dirty, worn goods will not be refunded as they are no longer suitable for further sale. We ask for your understanding. If you would like to return, please inform us by email. We will send you all further information by email as quickly as possible. Please be sure to include the return slip with your return, which we will send to you by email upon request. This is used for quick return processing and ensures that we can assign your return to your order in the system.
Our main warehouse is in China. We ship the majority of our orders from our main warehouse, accept returns and process them there.
Please contact us immediately by email info@purestep.co.uk and let us know your correct delivery address or customer information. We would be happy to change customer information such as email address/telephone number for you at any time. This can also be done after shipping. As long as your package has not yet been shipped, you can We can easily change your address details afterwards and will do our best to do this as quickly as possible.Please inform us as soon as possible. The correct delivery address is crucial for successful, timely delivery from our shipping partners. For this reason, it is extremely important that we receive your correct, complete delivery address and can pass it on to our shipping partners in a timely manner. However, once the delivery has been dispatched, we can unfortunately no longer change delivery data as these have already been handed over to our shipping partners and these can no longer be changed by our shipping partners. We therefore strongly advise that you check all details/address details before completing your order to avoid any delays or problems with delivery.
No, that’s not a problem at all.Depending on the shipping service, you can inform the delivery service yourself via the delivery notification email that you either want delivery on a different day or issue a drop-off permit (if this does not already exist). Alternatively, you can also collect your goods from the parcel shop specified by the delivery service (if you are not there during the delivery attempt). To do this, you should be informed by the delivery service by mailbox and/or email that the item has been dropped off at the parcel shop.Please make sure to collect your package from the parcel shop within the specified period.
Unfortunately, as a start-up, we are currently unable to cover the full cost of return shipping. In addition, out of consideration for our environment, we want to reduce delivery routes and keep return routes to a minimum. Thanks for your help.
Credits do not expire; you can redeem them whenever you want.
You have 30 days from the order date, but no later than 14 days after receiving the goods, you have time to return your goods to us. Please make sure you use the correct return address! If the return is sent to an incorrect warehouse address, we cannot process it or refund any money.
Of course. We would be happy to exchange your desired item(s) for you without any problem. Simply contact our customer support team and inform us about your request for an exchange. To process the exchange as quickly as possible, tell us your desired size/color directly.